Full Job Description

Job Summary

One Profound Systems Ltd is seeking a motivated and reliable Information Technology Technician to support our technical services division. This casual contract role offers an exciting opportunity to work on both private and public sector technology projects across Jamaica.

Our company’s technical services division specializes in support for internet-connected devices, providing clients with convenient alternatives to traditional in-store repairs or on-site service visits. Technicians help clients troubleshoot issues quickly through onsite expertise.

If you are passionate about solving technical problems, delivering excellent customer service, and supporting a variety of digital devices and networks, we would love to hear from you.

Main Duties

• Install, configure, and maintain computer hardware, software, networks, and servers across offices and properties
• Provide first and second-level technical support to clients
• Maintain internet connectivity and VPN systems
• Install, operate, and maintain CCTV and security surveillance systems across residential, commercial, and hotel properties
• Troubleshoot network issues, connectivity failures, and software/hardware malfunctions
• Implement and maintain cybersecurity protocols including firewalls, antivirus, and data backup systems
• Computer repair and other peripherals.
• Maintain an inventory of IT assets and prepare technical documentation and reports
• Support hotel operations technology including property management software and Wi-Fi systems

Required Qualifications

• Post-secondary diploma or degree in Information Technology, Computer Science, Network Administration, or related field (minimum 2 years)
• Minimum 2 years of experience in IT support, network administration, or a similar technical role
• Hands-on experience with network hardware (routers, switches, firewalls) and operating systems (Windows, Linux)
• Experience installing or maintaining CCTV, IP cameras, or security surveillance systems is an asset
• Strong troubleshooting and diagnostic skills
• Clear English communication skills — written and verbal

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications
• Experience supporting hospitality or property management technology environments
• Knowledge of cloud platforms such as Microsoft Azure or Google Workspace
• Valid Jamaican driver’s license

Working Conditions

• Field-based with travel to various clients.
• Reliable vehicle will be required

Job Types: Casual Contract